Product Frequently Asked Questions

What is CBD?

CBD is one of the 113+ compounds found in hemp plants. It’s a non-intoxicating cannabinoid that has the ability to act on cannabinoid receptors that are part of the Endocannabinoid System (ECS) which helps regulate certain vital functions of the body. When the ECS is in sync, the human body is able to achieve optimal wellness.

How is CBD helpful?

CBD is one of 100+ cannabinoids that works with the Endocannabinoid System (ECS), which is a receptor system that helps support overall health and wellness that was discovered by scientists in the 1990s. The ECS is comprised of CB1 and CB2 receptors. A human’s Endocannabinoid System affects many regions of the body, including functions of the immune system, the central nervous system (including the brain), organs, connective tissue, and glands.

How much should I take?

A good starting point is to simply divide your body weight in half, and take that amount in milligrams. Example: 200 lbs. individual might find a 100mg dose to be ideal. This number serves as a starting point for a user to start experimenting with CBD.

Will I fail a drug test if I take CBD?

It’s important to do thorough research to verify the CBD product you’re using is pure and that the company is legitimate. Ensure that the CBD oil is an isolate product extracted from a viable industrial hemp supply, and is not a cheap, low-quality tincture. In theory, getting a false positive on a drug test from CBD oil should be relatively impossible from pure CBD oil containing less than 0.3 percent THC. It’s always best to use the utmost caution and do your research when purchasing a quality CBD oil product to ensure its purity, especially if you need to undergo drug screenings. Simple Garden CBD Isolate Tinctures are 100% THC-Free, and will not show up on a drug screening.

Is CBD addictive?

No, CBD is not addictive. Because CBD is made from high-CBD, low-THC hemp plants, it is completely non-addictive. CBD does not stimulate the brain’s dopamine-based reward system, thereby eliminating any potential for addiction.

Will CBD make me ‘high’?

No! CBD is a non-psychoactive compound.

When should I take CBD?

There’s no perfect time of day to use CBD for everyone. In general, the best time to take CBD is whenever your schedule allows you to be consistent with your CBD routine.

Many CBD users have found they prefer taking their CBD shortly after they wake up to start their day. Others prefer taking their CBD in the evening or just before bed, while others use CBD throughout the day to maintain a regular level of CBD in their system all day long. People may react to CBD differently, depending on what time and how often during the day CBD is used. Try adjusting when you use CBD to find the ideal time.

How often should I take CBD?

Optimal frequency for taking CBD products depends on your individual needs. Daily servings of CBD helps keep a regular level of CBD in your system at all times.

How should I use the dropper to take CBD oil?

It can be difficult to get a full 1 ML dose into the dropper at once, so we recommend splitting the dose into 2 back to back half servings. Take ½ dropper (.50 ML) and place under the tongue for a minimum of 60-90 seconds before swallowing. Repeat to complete dose. You can also leave the oil under the tongue for 2-3 minutes or more to allow even more time for the oil to be absorbed. Avoid putting your mouth directly on the dropper to avoid putting saliva back into the product. This will keep your product free of any potential contamination.

Is CBD legal?

Yes! Hemp-derived CBD is legal as long as it is produced within the regulations defined by law. In 2018, President Trump passed the Agricultural Improvement Act of 2018 (also known as the 2018 Farm Bill), which removed hemp as a Schedule I substance and reclassified it as an “agricultural commodity.”

Can I give my pets CBD?

Yes, all mammals have an Endocannabinoid System and can incorporate regular CBD use.

Is vaping CBD safe?

When it comes to vaping CBD, you should ensure you buy high-quality, lab-tested vape oils with no harmful additives.

It’s also wise to buy from a reputable, trustworthy company like Simple Garden CBD who works to ensure you are always getting high quality ingredients.

Are Simple Garden CBD products lab-tested?

Yes, all our products are independently lab-tested for purity and potency. We also go above and beyond the minimum requirements and have full panel labs done on all our products.

How long does CBD take to work?

Depending on your serving size, what type of CBD product you use, and other factors that affect the bioavailability (rate of absorption), it can take minutes to hours for CBD to start interacting with your endocannabinoid system.

How long the natural compound remains in your system depends on factors such as these:

Frequency of use
Amount (mg) of CBD consumed
Total body size
Body fat percentage

Some users prefer to consume multiple servings of CBD throughout the day to ensure a more constant level of CBD in the body. With a little experimenting, most individuals can dial in the combination of how much, how often, and when to consume their CBD for optimal results.

Are there any side effects from taking CBD?

While experiencing side effects is rare, the side effects of CBD that have been most commonly reported include:

Changes in appetite or weight
Dry mouth
Low blood pressure

Whether or not you experience side effects can depend on the amount of CBD you ingest, your age, your weight, any health conditions you may have, any additional medications you may be taking, and other environmental factors. It’s important to note that these side effects are usually pretty rare, and that if you experience them once, you won’t necessarily experience them every time you take CBD.

Who should consult a physician before using CBD?

CBD generally appears safe. However, doctors do warn against certain groups of people using the drug. Currently, this list of potentially at-risk individuals includes pregnant and breastfeeding women, individuals who are taking other medications, and children.

Pregnant & breastfeeding women

Pregnant and breastfeeding women are used to seeing safety warnings on products. Researchers tend to avoid using pregnant and breastfeeding women in clinical research, in order to avoid adverse outcomes that could harm the mother or their baby. To date, enough CBD research hasn’t been done to allow medical professionals to provide recommendations regarding CBD use among this demographic.

People who are taking other medications

Often, when side effects have been reported with CBD, it’s been among individuals who are taking other medications. The side effects are typically due to the interaction between CBD and the other drugs, as opposed to being caused by the CBD itself. For example, CBD has been shown to increase the hepatic concentration of some drugs, which could lead to liver damage.

If you are taking other medications, be sure to speak to your doctor first before taking CBD. They can better advise you as to the safety of mixing CBD with your medication, and provide recommendations on proper dosage or types of CBD products you should use.


While medical CBD and Epidiolex are approved to treat severe forms of pediatric epilepsy in many states, the safety of CBD in children not been widely tested. Always speak with your pediatrician before starting a CBD regimen with your child.

Account Frequently Asked Questions

How Do I Access My Account?

First, click the “Customer Login” link at the top-right of the web page. Then in the “Login” section on the left-hand side, enter your username or email address as well as your password and click the “Log in” button.

What If I Forget My Password?

Click the “Customer Login” link at the top-right of the web page. Then in the “Login” section on the left-hand side, click the “Lost your password?” link. Then enter your username or email, and click the “Reset password” button. You will then receive a link to create a new password via email.

How Do I Check On Orders and View My Order History?

Once you are logged into your account (see “How Do I Access My Account?” above for help logging in), click “Orders” on the left-hand side of the Account Dashboard. When the page loads, you will see your order history with the following information for each order: Order Number, Order Date, Order Status, and Order Total. To view a specific order, you can click on the Order Number or the “View” button under “Actions”.

How Do I Cancel An Order?

If you would like to cancel an order, please contact us by phone (866-905-6097) or email (

How Do I Change My Billing and/or Shipping Address?

Log into your account. Once on the Account Dashboard, click “Addresses” on the left-hand side. Then click “Edit” under “Billing address” or “Shipping address”. Enter the updated information, and then click “Save address” at the bottom to finish.

How Do I Modify My Payment Methods?

Log into your account. Once on the Account Dashboard, click “Payment methods” on the left-hand side. You will then be able to add a new payment method, delete a payment method, and set a default payment method for future transactions.

How Do I Cancel A Subscription?

First, log into your account (see “How Do I Access My Account?” above for help logging in). Once on the Account Dashboard, click “Subscriptions” on the left-hand side. There is a Cancel button displayed on this View Subscription page for all subscriptions that are active. To access a particular subscription, you can also select the “View” button next to that particular subscription or click the subscription number.

How Do I Modify A Subscription?

First, log into your account (see “How Do I Access My Account?” above for help logging in). Once on the Account Dashboard, click “Subscriptions” on the left-hand side. To access a particular subscription, you can select the “View” button next to that particular subscription or click the subscription number.

From there, you will be able to change the payment method used for automatic recurring payments, change the shipping address, remove items from the subscription, and/or upgrade or downgrade your subscription.

Removing a Specific Product Item from Subscription:

If your subscription has more than one product line item, you can remove some or all (at least one product must remain) of those items from the subscription. Select the “View” button next to the subscription you want to modify, click the cross (x) next to the product you wish to remove from the subscription, and then click OK. The subscription totals will then be updated.

Change Address on One Subscription:

To change the shipping address used for a single subscription, first log into your account and click on “Subscriptions”. Then click “View” for the subscription you want to modify. Click the “Change Address” button next to the subscription, and then enter the new address details. Finally, click “Save Address”.

Please note: both the shipping address used for this subscription and the default shipping address for future purchases will be updated. However, the shipping address for other subscriptions is not changed.

Change Address on All Subscriptions:

Log into your account. Once on the Account Dashboard, click on “Addresses”. Then click “Edit” on the billing and/or shipping address(es) to change the information.

Change Payment Method for Subscriptions:

To change the payment method used for subscriptions, first log into your account and click on “Subscriptions”. Then click “View” for the subscription you want to modify. Next, click on the “Change Payment” button. Enter the new payment details on the Checkout page. If you wish to change the payment method for all subscriptions, click the checkbox for “Update the payment method used for all of my current subscriptions”. Submit the Checkout form and return to the “View Subscription” page.

Upgrade or Downgrade (Switch) Subscriptions:

Log into your account and click on “Subscriptions”. Then click “View” for the subscription you wish to modify. Select the “Upgrade or Downgrade” button for the product you wish to switch. Select a new subscription product and click “Sign up Now”.

A checkout form is presented, along with a notice that this subscription will replace the existing subscription and the date the next payment will be charged. Complete the checkout form for the new subscription.

The standard “Order Received” page is presented, displaying details of up-front payment (if any) and recurring payments (if any). You will then be returned to the My Account page where you can see the line item on the subscription has been changed, and the recurring totals updated (if the amounts were different).